Written warranty on every commercial floor
Every commercial installation is delivered with a 10-year written workmanship guarantee, plus a separate manufacturer-backed product warranty on the resin systems themselves. Terms are clear, documented and included in your handover pack.
Installation workmanship — adhesion, coverage, thickness and finish — guaranteed in writing on every commercial project. This covers our workmanship; it is not a guarantee of product lifespan or expected service life.
Passed through directly from the resin manufacturer, selected to suit the project and substrate — batch-traceable on every drum.
Two-pack epoxy line marking installed with the finish, under its own separate guarantee terms. Not sprayed paint that lifts inside 12 months.
- Workmanship defects — coating failure, delamination or blistering caused by installation error
- Adhesion failure between primer and finish coat under normal service conditions
- Colour or thickness variance outside the tolerances stated in the written specification
- Line marking, coving and detail work installed by our team
- Documented defects raised in writing within the 10-year workmanship guarantee period
- Damage from mechanical impact, dropped tooling, or third-party works
- Chemistry outside the specified COSHH inventory (introduced after handover)
- Failure caused by unresolved slab movement, hydrostatic pressure or new cracks in the substrate
- Damage from unapproved cleaning chemicals (acid strips, solvent-based)
- Wear-through in high-traffic zones without a planned re-coat programme
- Modification, patching or over-coating by a third party
Aftercare & maintenance advice
Warranty is preserved by following the aftercare regime issued with your handover pack. In summary:
- Use neutral (pH 7–9) detergents only — never acid strips.
- Introduce forklift traffic only after full cure — cure and return-to-service times vary by system and site conditions.
- Keep pallet drops and spillage clean-up prompt — resin is chemically resilient, not chemically immortal.
- Schedule a wear survey in high-traffic zones every 12 months.
- Plan a top-coat refresh in the hardest-worked zones when inspection and wear indicate one is required.
- Report any defects in writing while under warranty — we return promptly.
Questions on warranty or aftercare?
Call for a free quote, or send your project details by email and we aim to respond within one working day.